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A Smarter, Faster Way to Get Support—Built Around You

Experience a new, proactive, chat-first support system — built to provide faster answers, whenever you need them, and connect you seamlessly to the right level of support.

Why We Made This Change

Support shouldn’t slow you down. It should move at your pace.

Our new approach is built to:

  • Deliver instant answers to common questions
  • Provide 24/7/365 access, not just business hours
  • Reduce wait times during your busiest seasons
  • Support your community with 40+ languages
  • Create a more consistent experience across all VenturEd products

Most importantly, it ensures that when you need human expertise, it’s still there.

How do I use the New VenturEd Solutions Chat Support

When you need help, you’ll start with in-product chat, only one click away anytime you are in one of our software platforms.

From there:

  1. Agentic chat quickly resolves common questions using a robust, expert-built knowledge base
  2. If needed, you’ll be seamlessly connected to a live support agent
  3. For more complex issues, we’ll still use phone support when it matters most

This means faster resolutions for everyday needs and focused, human attention for more complex ones.

Chat will become your primary starting point for support for all customer support needs. You’ll see updates through in-product messaging and direct communication. 

What Does This Mean for our Clients?

This evolution isn’t about replacing people, rather improving your experience.

You’ll benefit from:

  • Always-on support for you, your team, and your families
  • Faster time to resolution for common needs
  • More accessible support across languages and time zones
  • A clear path to human help whenever it’s needed

 

In fact, the majority of support needs can now be resolved instantly—freeing our team to focus on the moments where personal support matters most.

Built With Trust in Mind

We understand that adopting AI in support is a big shift.

That’s why our approach is grounded in: 

  • Transparency: you always know how to reach a human
  • Continuous improvement: we actively monitor outcomes and refine the experience
  • Customer-first design: every change is focused on making your experience better

 

This isn’t automation for the sake of efficiency, instead it’s innovation designed to serve you better. 

What to Expect

For all customers: 

  • Chat will become your primary starting point for support
  • You’ll see updates through in-product messaging and direct communication

 

We recommend starting simple: use chat for your next question and experience the difference firsthand. 

What Results Have we Seen so far?

Better Access. Faster Answers. Continuous Improvement.
Just months after launch, our new support model is already helping more families and clients get the assistance they need—faster, more conveniently, and in more ways than ever before.

  • Help is available when customers need it— Support is now available 24/7, providing answers even outside business hours, in over 40 languages
  • Answers in minutes, not days— 7/10 questions are resolved within minutes, helping families and clients get the information they need
  • Getting better every day— With most questions answered quickly, our support specialists can spend more time helping customers navigate complex issues.

We’re continuously refining the experience based on customer feedback and real-world interactions to deliver even better support outcomes.

What our partners are saying

The customer service we receive has been excellent. Year after year, our rep is patient, helpful, and genuinely committed to making sure our school is fully prepared for the enrollment season. We know we can count on that same level of care and attention every year, and it makes all the difference for our team.

— Jill George, Principal, St. Paul's Lutheran School, Oconomowoc, WI

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