A Smarter, Faster Way to Get Support—Built Around You
Experience a new, proactive, chat-first support system — built to provide faster answers, whenever you need them, and connect you seamlessly to the right level of support.
Experience a new, proactive, chat-first support system — built to provide faster answers, whenever you need them, and connect you seamlessly to the right level of support.
Support shouldn’t slow you down. It should move at your pace.
Our new approach is built to:
Most importantly, it ensures that when you need human expertise, it’s still there.
When you need help, you’ll start with in-product chat, only one click away anytime you are in one of our software platforms.
From there:
This means faster resolutions for everyday needs and focused, human attention for more complex ones.
Chat will become your primary starting point for support for all customer support needs. You’ll see updates through in-product messaging and direct communication.
This evolution isn’t about replacing people, rather improving your experience.
You’ll benefit from:
In fact, the majority of support needs can now be resolved instantly—freeing our team to focus on the moments where personal support matters most.
We understand that adopting AI in support is a big shift.
That’s why our approach is grounded in:
This isn’t automation for the sake of efficiency, instead it’s innovation designed to serve you better.
For all customers:
We recommend starting simple: use chat for your next question and experience the difference firsthand.
Better Access. Faster Answers. Continuous Improvement.
Just months after launch, our new support model is already helping more families and clients get the assistance they need—faster, more conveniently, and in more ways than ever before.
We’re continuously refining the experience based on customer feedback and real-world interactions to deliver even better support outcomes.
What our partners are saying
The customer service we receive has been excellent. Year after year, our rep is patient, helpful, and genuinely committed to making sure our school is fully prepared for the enrollment season. We know we can count on that same level of care and attention every year, and it makes all the difference for our team.
— Jill George, Principal, St. Paul's Lutheran School, Oconomowoc, WI
If you do not see the Chat Bubble in the lower-right corner of the screen, try the steps below.
If the chat bubble does not appear when a page first opens:
Some browser settings, extensions, or security tools can interfere with the chat experience.
Supported browsers generally include:
Browser extensions or cached files can occasionally prevent the chat bubble from loading. Try:
If the chat bubble is visible in a private window, a browser extension or cached data may be causing the issue.
Old website data can sometimes interfere with the chat experience.
Certain extensions can block external content. Examples include:
Temporarily disable these extensions and refresh the page to see if the chat bubble loads.
The chat bubble requires access to external services. If you are using:
Try:
If the chat bubble appears on another network, your organization’s security settings may be preventing it from loading.
Your browser or network security tools may prevent the chat bubble from connecting. If you see messages such as:
Take a screenshot of the message and provide it to your IT team.
The chat experience requires JavaScript to run. If JavaScript is disabled in your browser, the chat bubble may not appear. Most browsers have JavaScript enabled by default.
If the chat experience opens but conversations do not start or messages do not send: