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A Smarter, Faster Way to Get Support—Built Around You

Experience a new, proactive, chat-first support system—built to deliver faster answers, offer help whenever you need it, and connect you seamlessly to the right level of support.

Why We Made This Change

Support shouldn’t slow you down. It should move at your pace.

Our new approach is built to:

  • Deliver instant answers to common questions
  • Provide 24/7/365 access, not just business hours
  • Reduce wait times during your busiest seasons
  • Support your community with 40+ languages
  • Create a more consistent experience across all VenturEd products

Most importantly, it ensures that when you need human expertise, it’s still there.

How it Works

When you need help, you’ll start with in-product chat, only one click away anytime you are in one of our software platforms.

From there:

  1. Agentic chat quickly resolves common questions using a robust, expert-built knowledge base
  2. If needed, you’ll be seamlessly connected to a live support agent
  3. For more complex issues, we’ll still use phone support when it matters most

This means faster resolutions for everyday needs—and focused, human attention for more complex ones.

What This Means for You

This evolution isn’t about replacing people—it’s about improving your experience.

You’ll benefit from:

  • Always-on support for you, your team, and your families
  • Faster time to resolution for common needs
  • More accessible support across languages and time zones
  • A clear path to human help whenever it’s needed

 

In fact, the majority of support needs can now be resolved instantly—freeing our team to focus on the moments where personal support matters most.

Built With Trust in Mind

We understand that adopting AI in support is a big shift.

That’s why our approach is grounded in: 

  • Transparency — you always know how to reach a human
  • Continuous improvement — we actively monitor outcomes and refine the experience
  • Customer-first design — every change is focused on making your experience better

 

This isn’t automation for the sake of efficiency—it’s innovation designed to serve you better. 

What to Expect Next

As this experience rolls out: 

  • Chat will become your primary starting point for support
  • Phone and email support will evolve and scale back over time
  • You’ll see updates through in-product messaging and direct communication

 

We recommend starting simple: use chat for your next question and experience the difference firsthand. 

Ready to Get Help?

Get Your Questions Answered

Contact Support