PH – User Services Administrator

SUMMARY

The User Services Administrator be responsible for a variety of activities that include planning, design and delivery of technical infrastructure and desktop solutions.

AREA OF RESPONSIBILITIES

1. YourMembership PH Cebu office in general.
2. System Administration Department area in particular.

DUTIES AND RESPONSIBILITIES

1. Install new hardware, systems, and software for on-boarding employees.
2. Install, configure, and maintain network services, equipment and telephony systems.
3. Manage user accounts, permissions, email, anti-virus, and anti-spam.
4. Deliver technical solutions as per specified plans, deliverables, costs and timelines.
5. Document technical issues, solutions and support information for future reference.
6. Clearly articulate technical issues, solutions and activities to colleagues and customers.

 QUALIFICATION

To perform this job successfully, an individual must be able to perform such essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION

• Must be a graduate of Information Technology or computer related courses.

EXPERIENCE

• Must have at least 4-5 years’ related experience.

TECHNICAL

• With strong proficiency in Microsoft 365 Administration, including User Management, Security Settings, and Troubleshooting

REQUIREMENTS

• A keenness and desire to learn new skills.
• Strong analytical abilities and professional office experience needed.
• Be extremely detail oriented.
• Ability to prioritize, multitask and meet deadlines.
• Able to operate in dynamic work environment.
• Critical thinking and problem-solving skills.
• Stress tolerance.
• Advanced troubleshooting skills focused on determining hardware vs. software, hardware vs. firmware, software vs. operating systems, network vs. application/systems, and patterned vs. non-repeatable problems.

OTHER SKILLS

• Should be able to troubleshoot Windows7/10 client OS issues.
• Should be aware of Windows Active Directory.
• Installation and configuration of Windows based operating systems (Windows Xp, Vista,7&8).
• Software installations and troubleshooting of all types of customer-oriented field problems, network setting for TCP/IP and Internet setup.
• Trouble shooting of all types of Hardware and software applications problems.
• Configuring & troubleshooting of Desktop/Laptops.
• Configuring & troubleshooting of printer, scanner & LAN related issues reported by users.
• Exposure in Active Directory user creation & deletion.
• Trouble shooting hardware, software & networking problems.